Public Evidence Lab / Dossier O-6499
Recurring need documented in 2 independent public source items.
First seen 2026-09-14 · Last updated 2026-10-30 · Recalculated daily
These observations describe collected samples, not platform-wide prevalence; they cannot establish whether a problem is widespread or accelerating. Collection scope changed on 09-16 and 09-27; monthly counts must not be read as trends.
Post title: Allow images and team-specific configuration for predefined responses
I would like predefined responses to support attached images or files, so that when an agent selects a response, the predefined text and its associated image can be sent together. It would also be use…
Post title: Feature Request: Canned Images / Media Library for Quick Replies
### Is your feature or enhancement related to a problem? Please describe. The Problem Chatwoot’s current "Canned Responses" feature is incredibly helpful for text, but support agents frequently need t…
What this evidence does not show yet
To reach Corroborated we still need:
No first-hand payment statement is on record here, so this page carries no pricing suggestion. A price with no payment evidence behind it is a guess wearing a number.
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Scoring summary
Evidence confidence = strength × evidence volume × source diversity × payment × competition × trend × 10. Counts use independent content items; only first-hand pain, current spend, explicit willingness to pay and concrete feature requests affect the score. Repeated posts by one author are discounted. Scoring and status changes follow deterministic rules.
“Payment-backed” means first-hand payment evidence exists in the record. It does not mean the business is worth building. “Fading” is a recency tag shown alongside any evidence level, not a lower level. Read the full methodology.